Upon completing your purchase, you will receive an email confirmation containing your order details and instructions on how to access your new software services. You can begin using the services immediately unless otherwise specified during your purchase process. Access to services is granted digitally through our secure client portal.
Refunds are generally not provided for our services once a subscription has started, as immediate access to the software and its features is granted. However, exceptional circumstances can be considered on a case-by-case basis. Please contact customer support within 14 days of your purchase if you believe exceptional circumstances apply to your situation.
You can cancel your subscription at any time. Cancellation will prevent your subscription from auto-renewing at the end of your current billing cycle, but your service will remain active until then.
To cancel your subscription, please follow the instructions in the client portal under your account settings. If you need assistance, our customer support team is available to help you.
Please note that upon cancellation, you will no longer have access to the services after the end of your current paid billing period.
Upgrades or Downgrades: You can manage your subscription level through the client portal. Changes will take effect at the start of the next billing cycle.
For any questions or concerns regarding our policies or your subscription, please contact our customer support team through the help section of our website or by emailing [support email].