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Support articles

Enter associate occurrence history

Backfill historical occurrence data when first setting up your account

Subscription invoices and receipts

Where to find your subscription invoices and receipts.

Self-reported absences

Save time by letting associates self-report absences by calling a phone number.

Handling self-reported absences

Learn how to take action on self-reported absences

Import associates

Learn how to import associate data in TrackPath

Add an occurrence

Learn how to add an occurrence to an associate in TrackPath

User access levels

Learn about the different user access levels that TrackPath offers

Uploading Counseling/Expiry

Learn about how counseling expires and how to upload supporting documents

Counseling breaks

Learn about counseling breaks with TrackPath

How to add an associate

Learn how to add associates in TrackPath

How to edit account settings

Learn how to edit account settings in TrackPath

How to add a supervisor

Learn how to add supervisor users in TrackPath

How to add a manager

Learn how to add manager users in TrackPath

Transfer associate to cost centers

Learn how to transfer an associate to another cost center using TrackPath

Issue counseling for an occurrence

Learn how to issue counseling for an occurrence using TrackPath

Add work rule violations

Learn how to add work rule violations using TrackPath

Add excused absences

Learn how to add excused absences using TrackPath

Enter associate occurrence history

Backfill historical occurrence data when first setting up your account