If your location already uses TrackPath, you get your login from someone at your own account, not from TrackPath support. Because TrackPath holds confidential associate information, support doesn’t create users or grant access to accounts. A person who already has access adds you and sends you an invitation.

Step 1: Ask someone at your account to add you

Ask an account admin, HR, or an on-site manager who already uses TrackPath to add you as a user. They need to be one of these:

• A Level 3 or Level 4 user. They can always add users.
• A Level 2 manager. On most accounts managers can add users too. Some accounts limit this to Level 3 and Level 4.

They select Users in the navigation menu on the left, then click Add user at the top right of the page. They fill in your details and pick your access level and cost centers. If you’re not sure which level you need, see User access levels.

Step 2: They send you an invitation

After saving you as a user, they open your profile. In the Account status section they click Send invitation email. Once an invitation has been sent, the button reads Resend invitation email.

The same section also shows Or send them this invitation link with a Copy to clipboard link. They can use it to send you the invite link directly, for example if the email is stuck in a spam filter.

The invitation controls only appear until you log in for the first time.

Step 3: Set your password

Open the invitation email and follow the link. It takes you to Account setup, where you choose your password. Then log in with your email address and that password.

If your invite link has expired

Invitation links work for 7 days, and each link can only be used once. If you open an old or already-used link, you’ll see This invite link has expired or was already used.

• You never set a password: ask your manager or admin to click Resend invitation email on your profile, then use the link in the new email.
• You already set a password: go to the login page and log in. If you don’t remember your password, click Forgot password? on the login page to get a reset link.

Don’t use Sign up or Request access

The Sign up / Request access form on our website is only for organizations that are new to TrackPath. Submitting it creates a request for a new account. It doesn’t add you to the account your location already has, so no setup email will arrive for your location. The form says so:

If you’ve already submitted it by mistake, follow the steps above instead.

Already have a login but need access to other locations?

If you already use TrackPath and need access to another account or cost center, you don’t need a new login. Ask a Level 3 or Level 4 user to update your cost center access, or ask a manager to request a transfer. See Transfer users to another account or cost center.